Frequently Asked Questions


Shipping


How quickly will you ship my purchase?
We ship items Thursday and Friday, except holidays.  We ship most purchases within 3-5 days.  We have multiple warehouses and a retail store in Pittsburgh, but ship from our central shipping office, so it can take as long as five days to ship your items.

If you have additional questions about shipping please 
contact us (click here).

Do you ship internationally? Do you ship outside of the Continental USA?
 Yes! Our shipping calculator is not always accurate when calculating shipping to areas outside of the Continental USA. For quotes, please contact us, and let us know which products interest you, as well as the quantities that you need, we will provide you the quote to ship to your location.


Swatches


Do you offer swatches?
 We offer swatches for most of the Home Dec fabrics and trims that are offered on our website, or in our store.  Swatches are NOT available for Quilt Weight Cotton Fabrics. We charge a small fee for swatches that are mailed internationally.  

If you would like to receive a swatch,
please contact us using this link (click here).



Returns


Do you accept Returns?
 Your Fabric, Trims and Ribbons are cut to order.  They are not returnable.  

Sale items are not returnable.

Vintage items and artwork are not returnable.


Swatches are available for most items.  



I need help with my order.
 If you have a problem with your order, or need to purchase more of an item, please click here.  We will follow up with you as quickly as possible.


Products on Website and in Retail Store


When I visit LOOM retail store, will I be able to see all of the items that you offer on your website?
 Most of our products are available for purchase at our retail store in Pittsburgh. Contact us to ensure that the products that you are interested in purchasing are located in our store when you arrive.  (click here).  

We have multiple warehouses in Pittsburgh.  We simply do not have enough space at our Penn Avenue store to keep all of our treasures -- be sure to contact us so that we can arrange to have the items in which you are interested, available for you to see.




Phone Number


What is your phone number?
412-586-4346 


Address


What is your address?
 We are located at 2124 Penn Avenue, Pittsburgh PA 15222.  Visit the Historic Strip District in Pittsburgh!


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